Jan Christian Bryne, Senior Business Analyst at If P&C Insurance
The Sociable Company Customer orientation
The Sociable Company Customer orientation has become an important competitive factor, where companies with a better understanding of its customers typically have higher retention and customer satisfaction. The ability to really listen to customers and understand their interests and sentiments across many interactions has therefore become useful. If P&C Insurance is now identifying topics and customer satisfaction in all incoming customers contacts on phone, email, and chat. Voice transcription and text analytics provides insights that helps If to improve customer satisfaction and become a truly sociable company.
Jan Christian is an innovative analyst with a focus on new business opportunities made possible from cutting edge technologies. He holds a Ph.D. in Informatics and has a background in health and finance.